FAQ

  1. What is Nexis? Nexis is an online jewellery store offering a curated collection of luxury jewellery at affordable prices. We strive to provide our customers with exquisite pieces that reflect timeless elegance and exceptional craftsmanship.

  2. Are your products genuine and of high quality? Yes, we are committed to offering genuine and high-quality jewellery. Each piece in our collection undergoes a rigorous selection process to ensure it meets our strict standards of craftsmanship and authenticity.

  3. What materials are your jewellery pieces made of? Our jewellery pieces are crafted using various high-quality materials such as 925 sterling silver, 14K and 18K gold, genuine gemstones, and cubic zirconia. Each product description provides detailed information about the materials used.

  4. Do you offer sizing options for rings and bracelets? Yes, we offer a range of sizing options for our rings and bracelets. You can find size options available on the product page or contact our customer support for assistance in selecting the right size.

  5. Do you provide a warranty for your products? Yes, we stand behind the quality of our products. We offer a warranty against manufacturing defects for a specified period. Please refer to our Warranty page for more information on our warranty policy.

  6. What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the convenience of payment through PayPal.

  7. What is your shipping policy? We provide fast and reliable shipping worldwide. Shipping options and costs are calculated during the checkout process based on your location. We offer free shipping on orders above a certain value, and you can find more information on our Shipping page.

  8. Do you offer returns or exchanges? Yes, we want you to be completely satisfied with your purchase. We offer a hassle-free return and exchange policy within a specified timeframe. Please refer to our Returns and Exchanges page for detailed instructions and conditions.

  9. How can I contact your customer support? You can reach our friendly customer support team by visiting the Contact Us page on our website. We are here to assist you with any inquiries, product information, or order-related questions.

  10. Can I track my order? Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your shipment through our website or the designated shipping carrier's website.

    11. How long does it take to process an order? We typically process orders within 1-2 business days after receiving them. This includes verifying the order details, preparing the package, and arranging for shipment.


    12.   What shipping carriers do you work with? We work with reliable shipping carriers such as FedEx, UPS, DHL, and USPS. The specific carrier used for each order may vary based on the destination and availability.


    13. How are shipping costs calculated? Shipping costs are calculated based on factors such as package weight, dimensions, destination, and the shipping method chosen. During the checkout process, you will be provided with the shipping cost for your order.


    14. How long will it take for my customers to receive their orders? The shipping timeframes vary depending on the destination and the shipping method chosen. During the checkout process, estimated delivery times will be provided. Please note that these are estimated times and unexpected circumstances such as weather conditions or customs delays may impact the actual delivery date.


    15. Will I receive a tracking number for each shipment? Yes, once your package is shipped, we will provide you with a tracking number or a link to track the shipment's progress. You can share this information with your customers so they can track their orders.


    16.  Do you offer international shipping? Yes, we offer international shipping to select destinations. Please note that additional customs duties, taxes, or fees may apply to international orders. These charges are the responsibility of the customer, and we recommend that you inform your customers about these potential additional costs.


    17. How can I track the status of my orders? You can track the status of your orders by using the tracking number provided. Simply enter the tracking number on the carrier's website or use the tracking link we provide to monitor the progress of your shipments.


     18. What should I do if there is an issue with the shipping or delivery? If you encounter any issues with shipping or delivery, please contact our customer support team as soon as possible. We will investigate the matter and assist you in resolving any problems.


      19. Can I request a different shipping method or carrier? Generally, we use our preferred shipping methods and carriers to ensure reliable and efficient delivery. However, if you have specific shipping requirements, please contact our customer support team, and we will do our best to accommodate your request.


     20. What is your return policy for drop shipping orders? Our return policy for drop shipping orders may vary. Please refer to our separate Return Policy for detailed information on the process, requirements, and any applicable fees or restocking charges.


If you have any additional questions or concerns regarding shipping or any other aspect of our drop shipping service, please don't hesitate to reach out to our customer support team. We are here to assist you!